Merchants | Negotiation and Conflict Resolution

Merchants
Serious Business Game on Negotiation and Conflict Resolution

Effective and practical learning of negotiation skills

Merchants is an online negotiation course set in 15th-century Venice. The student plays the role of Carlo Vecchio, a young merchant whose mission is to become the greatest merchant of the age, while being mentored by Leonardo da Vinci or Machiavelli.

Merchants is a unique learning experience based on a simulator that recreates 6 real cases of negotiations in which students apply their skills to negotiate, communicate a proposal effectively and resolve conflicts.

Merchants is a multi-language course. Contact us to get more information about all the available languages.

The training Merchants is currently available in the following languages: English, German, French, Spanish, Italian, Portuguese, Chinese, Russian, Dutch.

Approximate training duration: 8 – 14 hours

Characteristics of the Serious Business Game:

Learn with game based didactic methods.
Applicable and practical contents.
Results-oriented learning with revolutionary gamification technologies.
Use the simulations for experience-based learning.
Flexible, intuitive to use, fast and easy to train.
An exciting gamification storyline facilitates targeted learning.
A unique learning experience!

Just look directly in

Methodology:

The developed game-based learning method is a
combination of 3 elements:

High quality content equivalent to a two-day
on-site course, with a strong practical focus
that is useful and directly applicable to the
work.
The use of gamification techniques in terms
of story telling, ranking motivation, scoring,
different learning and game levels, and
incentives through recognition and awards.
This makes the training a motivating and
exciting learning experience. This directly
promotes the intrinsic motivation to learn on
your and your employees’ side.
Practical exercises that allow you as a
participant to practice directly in a safe and
motivating environment and to implement
the practical knowledge. You will receive
detailed feedback in the form of individual
learning loops.

Why Merchants?

Useful content. Leadership, negotiation, time management, personal productivity and customer service. Skills with a direct impact.
Gamification techniques such as storytelling, badges and levels to generate ‘engagement’. Rankings and challenges to increase motivation in the participant.
Sophisticated simulators representing real situations. Safe environment for the employee to practice and receive feedback for improvement.

The employee receives individual feedback on his procedures by a unique Mentor directly during the simulation. With this multidimensional programming the participant achieves effective improvement during each simulation scene. This allows you and your employees to achieve a steep learning curve and the opportunity to put what they have learned into practice.

Module I

Course Section I: Understanding

Case: Resolve a client conflict.
The fundamentals of a negotiation.
Keys to building trust.
How to avoid common mistakes.

Module II

Module III

Module IV

Module V

Module VI

How do you make it work? What are the IT requirements?

The only thing you need to use this business game training is an end device with internet access.
You can access our performance-optimised business game platform at any time, from anywhere in the world via your individual user profile or integrate the business game training into your LMS (Cornerstone, Moodle, SAP Success Factors, etc.).
You will receive regular reports on the progress of your participants and training groups. This allows you to keep an overview at all times and motivate your teams in a goal-oriented manner.

94 %

Completion ratio

97 %

Applicability ratio

93 %

Recommendation ratio

Do you have exciting ideas or ask more questions?

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