Merchants | Simulator for Negotiation & Communication | ARC-Institute

Effective and practical learning of audit negotiation skills, moderation and conflict resolution strategies

Merchants is an online audit negotiation course set in 15th-century Venice. The training participant plays the role of Carlo Vecchio, a young merchant whose mission is to become the greatest merchant of the age, while being mentored by Leonardo da Vinci or Machiavelli.

Merchants is a unique learning experience based on a simulator that recreates 6 real cases of negotiations in which participants apply their skills to negotiate, communicate a proposal and audit solutions effectively and resolve conflicts.

Merchants is a multi-language course, available currently in Spanish, English, French, German, Italian and Portuguese. Contact us to get more information.

Why Merchants?

Improve your solution focus as an internal auditor. Enhance your audit negotiation and moderation skills. Develop sustainable conflict resolution strategies.
Useful content in: audit leadership, negotiation, time management, personal productivity and customer centric process attitude. Skills with a direct impact.
Gamification techniques such as storytelling, badges and levels to generate ‘engagement’. Rankings and challenges to increase motivation in the participant.
Sophisticated simulators representing real situations. Safe environment for the auditor to practice and receive feedback for improvement.

The participant receives individual feedback on his procedures by a unique Mentor directly during the simulation. With this multidimensional programming the participant achieves effective improvement during each simulation scene. This allows you and your employees to achieve a steep learning curve and the opportunity to put what they have learned into practice.

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Module I

Course Section I: Understanding

Case: Resolve a client conflict.
The fundamentals of a negotiation.
Keys to building trust.
How to avoid common mistakes.

Module II

Course Section II: Information and Interests

Case: Negotiate a sensitive political agreement.
Strategies to obtain information.
Determining objectives and clarifying interests.

Module III

Course Section III: Flexibility

Case: Secure a business loan.
Focusing on interests vs positions.
Introducing “magic” variables to increase the size of the pie.

Module IV

Course Section IV: Criteria and Procedures

Case: Negotiate a joint venture.
How to use anchor points that satisfy your interests.
Managing variables during the bargaining phase.
6 essential rules to concessions.
Employing objective criteria and procedures.

Module V

Course Section V: Communication

Case: Negotiation between sovereign nations.
Checklist to prepare for your negotiation.
Keys to communicating and presenting your proposal.

Module VI

Course Section VI: Review

Case: Hire a highly regarded manager.
Extensive review and application of all you have learned.

94 %

Completion ratio

97 %

Applicability ratio

93 %

Recommendation ratio

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Effective and practical learning of audit negotiation skills, moderation and conflict resolution strategies

Why Merchants?

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