Merchants | Simulator for Negotiation & Communication | ARC-Institute

Effective and practical learning of audit negotiation skills, moderation and conflict resolution strategies

Merchants is an online audit negotiation course set in 15th-century Venice. The training participant plays the role of Carlo Vecchio, a young merchant whose mission is to become the greatest merchant of the age, while being mentored by Leonardo da Vinci or Machiavelli.

Merchants is a unique learning experience based on a simulator that recreates 6 real cases of negotiations in which participants apply their skills to negotiate, communicate a proposal and audit solutions effectively and resolve conflicts.

Merchants is a multi-language course, available currently in Spanish, English, French, German, Italian and Portuguese. Contact us to get more information.

Why Merchants?

Improve your solution focus as an internal auditor. Enhance your audit negotiation and moderation skills. Develop sustainable conflict resolution strategies.
Useful content in: audit leadership, negotiation, time management, personal productivity and customer centric process attitude. Skills with a direct impact.
Gamification techniques such as storytelling, badges and levels to generate ‘engagement’. Rankings and challenges to increase motivation in the participant.
Sophisticated simulators representing real situations. Safe environment for the auditor to practice and receive feedback for improvement.

The participant receives individual feedback on his procedures by a unique Mentor directly during the simulation. With this multidimensional programming the participant achieves effective improvement during each simulation scene. This allows you and your employees to achieve a steep learning curve and the opportunity to put what they have learned into practice.

Try it for free

Module I

Course Section I: Understanding

Case: Resolve a client conflict.
The fundamentals of a negotiation.
Keys to building trust.
How to avoid common mistakes.

Module II

Module III

Module IV

Module V

Module VI

94 %

Completion ratio

97 %

Applicability ratio

93 %

Recommendation ratio

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Start playing

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