Case Study | BCD Travel

BCD Travel uses the serious game Pacific to provide its employees across the globe with leadership training

The company saved up to 60% thanks to this training program

BCD Travel, training the leaders of the twenty-first century
BCD Travel is a company specialized in corporate travel management. It was created to provide companies with a quality service to keep their employees safe and productive during business trips. With 13,500 employees in 109 countries, the company’s 2017 turnover topped $25,000 million.

To provide its customers with a high-quality experience, BCD Travel needs employees who not only understand the sector but also have soft skills. Leadership and team management skills are especially prominent among these soft skills. In a changing and competitive market, where the emergence of new technologies makes it easier to hire travel services, it has become essential to have innovative leaders who know how to manage and motivate their teams. In this way alone can the company maintain its leadership in the world of corporate travel.

Pacific – Serious Business Game on Leadership & Team Management

Module I
Module I: Inside out
  • Knowing myself and analyzing how my nature affects the team.
  • Detecting if I am contributing to a problem.
  • Considering how I can improve, teach by example and use feedback as a tool for continuous improvement.
Module II
Module II: Give meaning to the team
  • Establishing the mission and vision of the team.
  • Setting rules, principles and values for the work the team is doing.
  • Planning short -term goals, both as a group and individually.
  • Establishing the roles and responsibilities of team members.
Module III
Module III: Build team spirit
  • Encouraging a deep and mutual understanding among team members.
  • Analyzing the strengths and weaknesses of the people and the team.
  • Creating an environment of trust and interdependence.
  • Promoting teamwork.
  • Using team-building to improve team spirit and performance.
Module IV
Module IV: Motivate
  • Detecting and understanding the needs and motivations of each person.
  • Comprehending and using motivational factors.
  • Using resources and tools to increase the motivation of the team and its members.
  • Using communication as a motivational tool.
  • Recognizing and rewarding results.
Module V
Module V: Develop
  • Improving communication skills of team members. Interpersonal communication.
  • Solving problems and making decisions.
  • Solving conflicts quickly and efficiently.
  • Improving the efficiency and effectiveness of daily work.
  • Time management.